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Support Center: Frequently Asked Questions

Order-Related Questions
Q. What payment options are available?
A. The most convenient ways to order our product is to order online using your credit card. Go to our order page and order rightaway using your credit card. To order by phone,please call toll-free 1-877-734-7638(USA & Canada) or +1 952-646-5178 (International). You must mention the full product name while placing the order. You can also send us a Personal or Company Checks, Money Orders for your purchase. To do that please send your Checks/Money Orders to this address with details:
  Belltech Systems
  4580 Klahanie Dr. SE, #275
  Issaquah
  WA-98029, USA

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Q. How can I place an order?

A. Go to our order page, click on the buy button corresponding to the product you wish to purchase and follow the instructions. Please make sure that e-mail address you type is correct, because all important information regarding your order, your receipt, and your registration code will be sent to this e-mail address.

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Q. What will happen after I place my order?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. Follow the instructions in your email to convert your product to a full version.
Please make sure that you are not blocking emails from salesteam@belltechsystems.com, registrations@regsoft.com and sales@regsoft.com.

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Q. When will I receive my product?

A. After your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases.

If you have ordered a CD-ROM in your purchase:
If you have ordered a CD-ROM in your purchase, please expect to receive it within 3 weeks. But you still can convert your software to full version using the license code you will receive in your email.

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Q. How do I get any special discounts?

A. We offer multiple license purchase discounts all the time. You can see the details in the order page. In addition to that, we offer discounts time to time. If a discount is offered at any time, we put that information in our website.

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Q. How can I place a purchase order?

A. If you are buying for a Govt. organization, School/College or any big organization and would prefer ordering with a Purchase Order, please obtain the Purchase Order form here(PO form) , print and fill it out and send to this address with your Purchase Order.

Belltech Systems
22525 SE 64th Place, Suite 233
Issaquah
WA-98029, USA

Please contact us for any questions.


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Q. How will the charge appear on my credit card /debit card statement?

A. We process all orders via Regsoft Inc or ShareIt!. Your credit statement will show a charge from "Regsoft Inc" or "ShareIt!".

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Q. Can I get the product on a CD-ROM?

A. Absolutely! Products in a CD-ROM is optional for some extra charge. You can select "Yes" to CD-ROM option in the order form, and we will send the CD within a week's time. You still can convert your downloaded copy to full version using the license code.
If you have NOT opted for CD-Delivery option, you will NOT receive any boxed product for the purchase. In that case it will be a download-only purchase.

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Q. When will I receive my CD-ROM on Demand?

A. If you have opted for CD-Delivery, please expect to receive it within 3 weeks.

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Q. What will I receive if the product is delivered by e-mail?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. This email will contain detail instructions on how to convert your product to a full version.

You will also receive user guide documentation, extra graphics and templates for some products. Please make sure that you are not blocking emails from salesteam@belltechsystems.com, registrations@regsoft.com and sales@regsoft.com.


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Q. How secure is my online order?

A. Thanks to SSL(Secure Socket Layer) technology, you can be rest assured that your online order is totally safe. Your order will be processed by SSL. Your order process is protected via a secure connection so that the data sent by you can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted(means jumbled-up using extremely complicated mathematical formula) using the SSL protocol. That way no 3rd party can view your credit card numbers, addresses or any information you send us.

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Q. Will my personal data be shared with any third parties?

A. Privacy of individual visitor data is very important to us. Any information you submit through our web sites will be held in the strictest confidence. We will not release your e-mail address or any other personal information to any third parties without your consent. Please read our privacy policy!

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CaptureXT Questions
Q. How do I find which version of CaptureXT I am running?
A. Run CaptureXT, go to "Help" menu and then "About..." submenu. The version number appears on the About Window.

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Q. How do I capture a pull down menu or right-click menu?

A. Go to Tools-->Options menu, and set the hotkey(s) to SHIFT(or CTRL)+something else. Then go to your desired application, pull down the menu and press the hot key.

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Q. When I save my image as JPG, how can I increase the image quality?

A. Go to Tools-->Options menu, and enter JPG Quality.
Quality 1 means poor quality but smallest file size.
Quality 100 means highest quality but biggest file size.
You can enter any number from 1-100 depending on your need.

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Q. What is the difference between the trial and the full versions?

A. The Trial Version contains welcome screen that displays how much time is left in the trial period, and allows you to conveniently purchase the product if you want. All other functionalities are same. But after the trial period is over, many important features are disabled. Then you need to purchase the product to reactivare all the features with the welcome screen removed.

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Q. What is a Hot Key?

A. A Hot Key is a single or a combination of keys that can be pressed from within any windows application to initiate the actions of other applications like CaptureXT. The default Hot Keys for CaptureXT is Ctrl + Q.
This means, you can start CaptureXT (and optionally minimize it to System Tray) and then hit Ctrl + Q(press Ctrl key and then press Q) from anywhere to capture a rectangular area. You can choose your own hot key combination from the options window (Tools -> Options menu). You can also choose not to have any hot key for CaptureXT by unchecking "Enable Hotkey Capture" check box.

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Q. How do I copy the captured image to the Windows clipboard?

A. Go to File-->Copy to Clipboard or just press Ctrl+Shift+C
If you have not drawn a selection box in your image, then just press Ctrl+C to copy the entire image to clipboard. If there is any selection box, then Ctrl+C will copy only the selected area to clipboard.

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Q. I am getting a black image after a simple capture or during movie capture.

A. This could be due to "hardware overlay" issue. This often happens when you try to capture movies or in some cases it could be due to "Hardware acceleration" setting in your displace device.

Please try this:


Disable "Hardware acceleration" from your display properties.
    For Windows XP/95/98/Me/2000/2003
    1. Go to Control Panel, open "Display"
    2. Click on Settings tab, and then click on Advanced button.
    3. Click on Troubleshoot tab.
    4. Drag the Hardware acceleration bar to the left, makeing it "none".
    5. Click on OK button.

    For Windows Vista
    1. Go to Control Panel, then to Personalization, open Display Settings window.
    2. Click on Advanced Settings button on the Display Settings page.
    3. Click on Troubleshoot tab.
    4. Click on Change Settings button.
    5. Drag the Hardware acceleration bar to the left, makeing it "none".
    6. Click OK and close all settings windows.

    For Windows 7
    1. Go to Start / Control Panel /
    2. Under Appearance and Personalization, click Adjust screen resolution
    3. Click on Advanced Settings link.
    4. Click on Troubleshoot tab.
    5. Click on Change Settings button.
    6. Drag the Hardware acceleration bar to the left, makeing it "none".
    7. Click OK and close all settings windows.
    8. Restart Windows.

If you get black image while capturing movie then try this:
For Windows media player Version 11.x
  1. Go to menu Tools/Options, select Performance tab.
  2. Move "Video Acceleration" slide to none.
  3. Click Ok and re-start Windows media player.

For QuickTime Version 7.x
  1. Go to menu "Edit->Preferences->Quick Time Preferences".
  2. In "QuickTime Settings" page, select "Advanced" tab at the top.
  3. Check the option "Safe Mode (GDI Only)" in the Video section
  4. Re-start QuickTime Player.

For Real Player
  1. Select manu "Tools->Perferences".
  2. From the "Category" area in the left, click on "Hardware".
  3. Then Under "Video card compatibility", uncheck "Best performance",
  4. Move the slide to "Most reliable" to disable optimized video and overlays.
  5. Click ok and restart RealPlayer.

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